Perhaps you've been hearing about TechTown Dentistry and their very different approach to dental care. Whether you're looking for a smile makeover, tooth implant, gum treatments, porcelain veneers, crowns or teeth whitening, all precise technical services are significantly enhanced with their refreshing patient focus. "When Dr. Tim Sellner and I sat down to design our practice 6 years ago," says Dr. Doug Jones, "we had the advantage of my 35 years of experience in traditional dentistry. We were both excited about creating something appealing and comfortable for patients. We began by defining 'what' our services should be and 'how' we'd go about it. The exhilaration hit us when we realized the common thread of all we do is answered by 'why?'"
The Question is the Answer
That simple question has guided virtually every activity and thought by everyone in TechTown, creating a refreshing patient-centred experience. Why? Because no stone lies unturned in our quest to be the best for the patient. The result is the comfort and confidence that comes to each patient from feeling involved in the big picture; the personal plan for their dental health. The choices patients make are like a GPS, guiding the 'what' and 'how' of their personal treatment; providing a clear path for all to follow, including their Patient Care Coordinator.
The Coordinators have an important communication role, ensuring that patients feel confident and comfortable being here. Their primary role is to listen and communicate needs on behalf of the patient. There is no longer the big unknown; patients can now visit the dentist without fear, possibly for the first time.
"We believe that patients have within them critical information that brings perspective to their treatment," says Dr. Sellner. "We help them give voice to their inner thoughts, lending context to our Patient Rights Statement. We believe you have the right to know, so we promise to tell you what we see. You also have the right to choose what you feel is best for you and how and when to fit your choice into your lifestyle. Our core values of kindness, quality, extra-mile service and integrity are the compass points on our journey."
I think it's a great concept; one that any business would do well to adopt. It ties in perfectly with their TechTown WISH Protocol that opens up an honest dialogue with patients about their dental health to determine: What are you worried about? What does ideal look like to you? What solutions and strengths are working for you now? And, one year from now, what must have occurred to make you feel happy about your progress? It's a conversation that helps each patient discover their plan and their path that everyone at TechTown Dentistry will use as the guide to optimum oral health ... as the patient sees it.
When you become a patient here you'll notice from your first visit that Dr. Tim Sellner and Dr. Doug Jones and their professional support team clearly enjoy what they do. Their focus on patients, their commitment to continuing education, their ongoing reviews of processes and equipment all ensure the best care is available at TechTown Dentistry. The rewards for everyone here are many, including patient smiles that are shared when patients leave ... and also when they return.